WhatsApp Business Adds Member Points Notification Feature to Boost Customer Engagement. CITY, STATE – WhatsApp Business now lets businesses send member points notifications directly through the app. The feature aims to help companies update customers on loyalty programs, rewards, or special offers quickly. Businesses can share real-time updates about points earned, redeemed, or expiring. This tool is designed for small and large businesses wanting to improve customer relationships.
(Whatsapp Business Supports Sending Member Points Notifications)
The new feature works within existing WhatsApp Business accounts. Companies can create custom messages with points details. Messages may include balance summaries, expiration reminders, or bonus announcements. Notifications appear in users’ regular chat lists. Customers can reply to these messages for questions or support.
Meta, WhatsApp’s parent company, stated the update simplifies communication for businesses relying on loyalty programs. Many businesses previously used third-party tools or manual methods for points alerts. WhatsApp’s solution cuts extra steps. It also reduces the risk of messages being marked as spam.
Businesses using the feature say it saves time. A retail manager in Mumbai noted, “Sending points updates via WhatsApp feels more personal. Customers respond faster.” The feature supports text, images, or quick-reply buttons. Companies can tailor messages to match brand styles.
The update is part of WhatsApp Business’s push to add tools for customer interaction. Past additions included catalog sharing and payment processing. Member points notifications are available globally. Businesses must update their WhatsApp Business app to access the feature.
(Whatsapp Business Supports Sending Member Points Notifications)
Meta confirmed the feature is free for all WhatsApp Business accounts. No extra fees apply for sending points alerts. Users do not need to download new software. The service works on Android and iOS devices. More details are available on WhatsApp’s official business website.