"I am extremely saddened and disappointed by the service or lack thereof I received from Eric's. We just lost a beloved family member and I ordered flowers to be sent to the funeral home. They sent a card with the WRONG message. It was very upsetting. When I called they their only reply was "sorry". They were rude and insensitive. I explained that I paid a lot of money and what I paid for was not sent. I thought that they might take $5 off a large bill - absolutely not. They became nasty"